Refund and Return Policy

REFUND AND RETURN POLICY

Thank you for shopping at Throwback Jersey Shop! We take immense pride in crafting premium, handmade stitched sports jerseys—including MLB, NFL, NBA, and NCAA throwback apparel. Each stitch, patch, and custom detail is meticulously tailored by our skilled artisans and inspected by our Quality Assurance team before packaging to ensure superior craftsmanship and maximum durability.

Your satisfaction is our top priority! If your order arrives defective, damaged, or incorrect, our team is here to make it right. Please review our policy details below.

1. RETURN ELIGIBILITY & TIMELINE

  • 30-Day Return Window: Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your package was marked as delivered, unfortunately, we cannot accept returns or issue a refund/exchange.
  • Condition of Items: To be eligible for a return, your stitched jersey must be unworn, unwashed, unaltered (no custom tailoring or damage to embroidery/patches), and in the exact same condition you received it, with all original tags and packaging intact.

2. FREQUENTLY ASKED QUESTIONS ABOUT RETURNS

• Do you accept returns?
Yes, we accept returns on eligible items within our 30-day delivery window.

• How do I return a product?
Returns are handled via mail. Please contact our support team at support@throwbackjerseyshop.com first with your order number to receive authorization and the correct return shipping address. (Please do not return items without contacting us first).

• How do I get a return label?

  • For Defective, Damaged, or Incorrect Items: If there is a manufacturing flaw (e.g., stitching errors, misspelling, damaged fabric) or carrier damage, please email us clear photos/videos of the issue. We will provide a free prepaid downloadable/printable return label or immediately arrange a replacement/full refund.
  • For Customer Remorse or Size Exchange: Because each jersey is handcrafted, if you ordered the wrong size, color, or simply changed your mind, the customer is responsible for purchasing the return shipping label with a valid tracking number.

• Are there any restocking fees?
No, we do not charge any restocking fees.

3. REFUND PROCESS

Once your returned item is received and inspected by our QA team, we will send you an email confirmation. We will also notify you of the approval or rejection of your refund based on item condition.

Upon approval, your refund will be processed immediately, and a credit will automatically be applied to your original payment method (Credit Card, PayPal, etc.) within 3 to 5 business days.

4. LATE OR MISSING REFUNDS

If you have not received your refund yet, please follow these steps:

  1. Check your bank account or payment statement once again.
  2. Contact your credit card issuer or bank; processing and posting times can vary depending on the financial institution.
  3. If you have completed the steps above and still have not received your funds, please reach out to us at support@throwbackjerseyshop.com.

5. NEED ASSISTANCE?

For return inquiries, custom jersey questions, or general support, feel free to contact us: